SAP WalkMe
Improve adoption of your SAP applications with WalkMe: contextual guidance, automation, usage insights, and support from Arago.
WalkMe accompagne les utilisateurs directement dans leurs applications SAP en leur proposant, au bon moment, des guidages contextuels, des messages d’aide, des alertes ou des automatismes pour mieux exécuter leurs tâches.
La solution peut accompagner différents outils SAP, comme SAP SuccessFactors, SAP Concur, SAP S/4HANA ou SAP Ariba, selon le périmètre retenu.
Nous prendrons principalement l’exemple de SAP SuccessFactors, car les enjeux d’adoption y sont fréquents : processus RH parfois complexes, usages variables selon les rôles, erreurs de saisie, sollicitations support ou besoin d’accompagnement dans les workflows.
Avec Arago, WalkMe s’intègre dans une démarche concrète : identifier les parcours utilisateurs à améliorer, concevoir les aides adaptées, sécuriser les usages et suivre l’adoption dans la durée.
Deploying a SAP application does not always guarantee consistent adoption. Even with a well-configured solution, users may encounter friction in their day-to-day activities.
This can result in:
WalkMe addresses these challenges by providing assistance directly within the interface, at the exact moment users perform their tasks.
WalkMe est une Digital Adoption Platform, ou DAP. Elle permet d’ajouter une couche d’accompagnement dans l’expérience utilisateur : guidage contextuel, messages d’aide, automatisation de certaines actions, adaptation de l’expérience et données d’usage.
Dans un environnement SAP, WalkMe peut aider à :
SAP présente WalkMe for SAP SuccessFactors HCM comme une solution combinant guidage in-app, automatisation, analytics et support contextuel pour optimiser les workflows RH.
Within SAP SuccessFactors, WalkMe can support employees, managers, HR teams, and administrators throughout their daily processes.
WalkMe helps users understand what to do, where to click, what information to enter, and in what order. The goal is to make processes easier to complete, especially for sensitive or infrequent HR journeys.
Beyond guidance, WalkMe can support repetitive or critical actions through reminders, alerts, data entry assistance, validations, and automation capabilities, depending on the activated features and chosen configuration.
WalkMe also provides visibility into user behavior, helping organizations understand where users encounter difficulties, which steps generate errors, and which journeys could be optimized. SAP highlights analytics capabilities that help identify friction points and improve workflows.
The Embedded edition provides standard content managed by SAP SuccessFactors. According to the SAP Help Portal, SAP SuccessFactors includes certain WalkMe content that customers can use without a WalkMe license; however, this content is created and managed by SAP SuccessFactors and cannot be customized.
The Premium edition enables organizations to create WalkMe content tailored to their processes, roles, countries, or user populations. To display customer-managed WalkMe content, the SAP Help Portal specifies that a WalkMe license and appropriate configuration are required.
The Platform edition allows organizations to extend WalkMe beyond SAP SuccessFactors to other SAP and non-SAP applications. WalkMe highlights use cases across SAP SuccessFactors, SAP S/4HANA, SAP Concur, and SAP Ariba.
Arago supports you in integrating WalkMe as part of a practical adoption strategy aligned with your tools, processes, and users.
We provide support for:
The objective is simple: to make WalkMe a valuable lever for improving SAP application adoption, reducing user friction, and increasing user autonomy.
Arago brings together two areas of expertise: deep knowledge of SAP environments and experience in supporting digital adoption initiatives.
Our added value is based on:
Arago’s internal materials highlight expertise in SAP SuccessFactors, certified consultants, a project-driven approach, and post-go-live support.
At TUI, WalkMe combined with SAP SuccessFactors helped reduce training time, resources, and costs by 70%, increase employee self-sufficiency by 80%, and decrease support calls and tickets by 50%. These results depend on the specific project context and should not be considered a guarantee of future performance.
WalkMe helps users better use their applications through contextual guidance, in-app assistance, automation, and usage analytics. SAP presents WalkMe for SAP SuccessFactors HCM as a solution offering in-app guidance, automation, analytics, and contextual support.
No. WalkMe can be used beyond SAP SuccessFactors, including other SAP applications such as SAP Concur, SAP S/4HANA, or SAP Ariba, depending on the scope and the selected offering.
Yes, up to a certain level. SAP SuccessFactors can provide standard WalkMe content via the Embedded level. To create customized journeys or access advanced features, a WalkMe Premium or Platform subscription is required.
No. WalkMe complements training by providing help directly within the tool, at the moment the user needs it.
Yes. In SAP SuccessFactors, WalkMe is disabled by default and can be activated by the customer if they have the necessary administration rights, including the Company System and Logo Settings permission.
Yes. Partially. WalkMe can support certain mobile use cases, but the display and availability of journeys depend on the solution, the access mode, and the configuration.