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Mersen Customer Case

Mersen: modernising its HR processes with SAP SuccessFactors and Arago

innovative HR

Une transformation RH ambitieuse avec SAP SuccessFactors et Arago

Mersen, a global player in electrical specialities and advanced materials, has undertaken an ambitious HR transformation to support its international growth and strategic objectives. In collaboration with Arago, the group has chosen to overhaul its HRIS using the SAP SuccessFactors solution.

Mersen

To address these challenges, Mersen chose the SAP SuccessFactors solution, integrated by Arago. The project, named Themis, began in March 2022 with the gradual rollout of modules, including:

SAP SuccessFactors Employee Central

This cloud-based HR management system provides you with a central repository for employee data, streamlines your HR processes and allows you to manage your workforce more efficiently.

SAP SuccessFactors Performance and Goals

You can manage and track employee goals and performance effectively, which ensures alignment with organisational objectives and boosts employee involvement and productivity.

SAP SuccessFactors Compensation

This gives you a simple way to manage employee compensation programmes as well as ensuring fairness and alignment with business objectives.

SAP SuccessFactors Career and Development

You can use this to create and implement personalised career development plans for your employees, so you can foster continuous learning and growth, and develop a skilled and motivated workforce.

SAP SuccessFactors Onboarding

This will streamline your employee onboarding process, provide a seamless and personalised experience for new staff, ensure compliance and encourage early involvement and productivity.

SAP SuccessFactors Recruiting

This solution makes it simple to streamline and optimise your recruitment processes, from job posting and candidate sourcing to applicant tracking and onboarding.

moderniser les RH pour soutenir la croissance

Background and challenges

Mersen is a medium-sized international group with a strong international presence, designing cutting-edge technological solutions for demanding sectors such as wind power, solar energy, electronics, aeronautics and space.

In 2010, the group implemented a global HRIS to structure its HR processes and obtain a consolidated view of its workforce. After more than ten years of use, this tool had reached its limits in terms of the new HR ambitions defined in the 2021-2025 roadmap:

  • Strengthen Mersen's identity
  • Make Mersen a learning organisation
  • Enrich the employee experience

It became necessary to migrate to a more modern, user-friendly solution that was accessible to all employees, including those in the workshop.

solution

As part of the Themis project, Mersen issued a call for tenders to the main players in the market. Despite the constraints of standardising current solutions, Arago won the contract by proposing an implementation of SAP SuccessFactors tailored to the group's specific needs.

The project began in March 2022, with modules being rolled out gradually. An initial go-live took place in January 2023 with a "mini HR Core" enabling the annual review campaign to be launched.

results

The implementation of the new HRIS has enabled Mersen to:

  • Modernisation of HR processes
  • Improvement of HR organisation, with the implementation of a process for reporting needs and identifying key BPOs
  • Easier adoption thanks to an accessible and user-friendly solution
  • TMA provided by Arago, with continuous adjustments based on business feedback

Sometimes we had to tweak our processes to make them fit the tool. However, whenever we encountered seemingly insurmountable difficulties, Arago rolled up its sleeves to find the best compromise. It was by working together—in partnership—that we were able to find solutions.

Mersen
Jean-Baptiste de Clermont Tonnerre, HRIS Manager