Feedback on SAP Concur Day Benelux

AI empowering T&E

At the SAP Concur Day in Utrecht, where we proudly partnered as a Gold sponsor, we had the privilege of engaging with SAP Concur teams, their clients, and partners around a central theme: how artificial intelligence is deeply transforming the management of travel and expenses.

SAP Concur is no longer just simplifying travel and expense management; it is transforming the way we work, leveraging artificial intelligence and a human-centered vision.

Partnering for AI Transformation

For over 10 years, SAP has integrated AI into its solutions. Today, AI has become an indispensable lever for performance: automating data entry, detecting irregularities, personalizing user journeys... AI frees employees from repetitive tasks, ensures large-scale compliance, and significantly enhances the user experience.

SAP’s vision is clear: to offer intelligent, seamless, and nearly autonomous processes so that teams can focus on what truly adds value.

In practice?

Automated hotel folio processing reduces data entry time by 75%.
Intelligent anomaly detection enhances control.
And with the SAP Joule chatbot integration, simply saying "Create a report for my trip to New York" generates a complete report.

SAP doesn't just sell a tool; it offers a genuine transformation of business processes, supported by responsible, reliable AI aligned with strict ethical standards.

"We now gather vast amounts of data, and with AI, we can use it to deliver a more personalized experience for employees. On the admin side, it offers clear insight into spending and behavior, helping to refine policies, ensure compliance, and keep both travelers and CFOs satisfied."

SAP Concur

Jeanne Dion, Global Vice President, Customer Advisory

What’s changing for your T&E

SAP Concur continues to innovate to make your business travel simpler, safer, and more connected. Here’s an overview of the latest updates.

🚀 Smarter Bookings

The new Concur Travel platform (available in over 80 countries) focuses on:

An ultra-fluid mobile-first interface.
Personalized suggestions in 3 clicks.
Sustainability considerations in flight and hotel choices.
Better coordination with colleagues through itinerary sharing

💳 Expenses Almost Handle Themselves

Thanks to a strategic partnership with Mastercard, each professional payment triggers:

Automatic pre-filling of expense reports.
Alerts to complete missing information (e.g., receipts, attendees).
Better VAT recovery and enhanced compliance.

Additional features coming in 2025:

Single-use or multiple-use virtual cards generated on demand.
Integrated card controls directly in Concur: limits, restrictions, blockages.

📲 A More Connected Experience

Direct booking on Trainline integrated automatically into TripIt.
Visualizing reports in Concur Sense.
Direct approval by managers, on desktop or mobile.

Artificial intelligence speeds up data entry, offers contextual reminders, detects errors, and reinvents the user experience. And all of this comes at no extra cost! SAP Concur is reinventing travel and expense management around 3 pillars:

Simplicity: fewer clicks, more automation.
Security & Compliance: a reinforced framework.
Personalization & Innovation: an enhanced user experience powered by AI.

More than just an event, this day was an opportunity to dive into the latest innovations from SAP Concur, discover real-world use cases, and illustrate how intelligent tools today can balance operational efficiency, an enhanced user experience, and reinforced compliance.

"What I love about the new travel system is that it recognizes my preferences—airlines, hotel chains, travel times—and prioritizes options that match both my habits and company policy. I no longer have to search; everything I need is right there. It’s amazing."

SAP Concur

Jeanne Dion, Global Vice President, Customer Advisory